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Ships from Hong Kong to Europe and North America 30-day returns promise

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Returns & Refunds

Last updated 13 October 2026

You have two kinds of protection when you buy from us: our own 30-day returns promise, and any statutory rights the law of your country gives you. They apply side by side. Where they differ, you get whichever is better for you.

Our 30-day returns promise

We are a Hong Kong business. Hong Kong law does not give a cooling-off period for online purchases, so this promise is ours, not a legal requirement in Hong Kong. It applies wherever you live.

  • You can return any item within 30 days of delivery, for any reason.
  • Items should be unworn, clean and in their original packaging, so the next person receives them as new.
  • Email us at support@sparkavie.shop with your order number, or use our online form. We reply with the return address within two business days. Please do not send items before you have it.
  • You pay the cost of sending the items back, unless an item is faulty or we sent the wrong one.
  • We refund the price of the returned items to your original payment method within 14 days of receiving them. If you return your whole order within 14 days of delivery, we also refund the standard delivery cost you paid.
  • We do not offer direct exchanges. Return the item and place a new order for the one you want.

Your right of withdrawal (EU, EEA and UK customers)

If you live in the European Union, the European Economic Area (for example Norway) or the United Kingdom, you also have a statutory right to withdraw from the contract. Nothing in our promise reduces it.

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. If you ordered several goods that are delivered separately, the period ends 14 days after you, or a third party indicated by you, acquire physical possession of the last item.

To exercise the right of withdrawal, you must inform us (SPARKAVIE, operated by HERE WE SEOUL LIMITED, 30/F., Gravity, No. 29 Hung Yip Street, Kwun Tong, Kowloon, Hong Kong; email support@sparkavie.shop; phone +852 5978 0002) of your decision to withdraw from this contract by an unequivocal statement (for example an email). You can use our online withdrawal function or the model withdrawal form on that page, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of any supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. We will email you the return address. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Faulty or wrong items

If something arrives faulty, damaged or not as described, email us within a reasonable time with your order number and a photo. We pay the return cost and offer a replacement or a full refund, including delivery.

  • Hong Kong: under the Sale of Goods Ordinance (Cap. 26), goods we sell must match their description, be of merchantable quality and be fit for any particular purpose you made known to us. If they are not, you may reject them and claim a refund, or claim damages. Under the Control of Exemption Clauses Ordinance (Cap. 71) we cannot exclude or limit these obligations when selling to a consumer.
  • EU and EEA: you have a legal guarantee of conformity of at least 2 years from delivery.
  • UK: the Consumer Rights Act 2015 gives you the right to a repair, replacement or refund for faulty goods.
  • Elsewhere: the mandatory consumer rules of your country continue to apply.

Cancelling an order

You can cancel an order free of charge until it has been dispatched: email us with your order number and we refund you in full. Once it has been dispatched, return it under our promise or your right of withdrawal.